Important Information & Guidelines
Everything you need to know before your retreat — from arrival times and staff support to outdoor policies and emergency procedures
Arrival & Departure Times
Arrival and departure times will be confirmed during booking based on your group’s schedule. Typical check-in begins late afternoon on your arrival day, with check-out around noon on your final day. Flexibility is available for midweek retreats, just ask!
Regardless of arrival/departure time, the accommodation check-in is 5pm and check-out is 9am.
Free secure luggage storage is provided during the overlapping time.
How to Prepare for Overnight Retreats
We recommend guests bring weather-appropriate clothing, sleeping bags (if staying in cabins or the CEO Lodge), towels, and any personal items needed for comfort. Adult retreats in the Leadership Studio include linens and towels. Our pre-arrival checklist ensures you’re ready for your time away at Muskoka Woods.
Before you arrive
Divide guests into these groups:
- Cabins: 6-14
- Meals: 10 per table
Please bring with you:
- Any supplies your personal program may need
- A First Aid Kit
- Signed Individual Guest Waivers (below)
Guest Waivers & Consent Forms
Upon arrival, bring all printed and signed waivers/forms to the Main Office. Guests without a signed waiver/form will not be allowed to participate in activities at Muskoka Woods.
When You Arrive
Please park in the Upper Parking Lot unless otherwise instructed; Muskoka Woods staff members will greet you as you disembark and help unload the bus. Luggage will be stored in a designated area until accommodations are ready for you to check in.
Accommodation check in is at 5:00pm.
During Your Stay
Dining Halls
Meals are served buffet style and the dining halls are a shared space for all guests on the resort.
Our dining halls have built-in microphone and speaker systems so you can perform any pre-meal rituals. Just ask one of our staff for assistance as you enter the dining hall.
The dining halls are closed between meal times.
Meal Times
Meals will be scheduled during the following windows based on group size and the number of groups present at the time:
Breakfast: 7:30 to 9:00am
Lunch: 12:00 to 2:00pm
Dinner: 5:00 to 7:00pm
Snack: 8:00 to 10:00pm
Medical Emergencies
Muskoka Woods will provide Band-Aids and ice. All other medical supplies and treatments are the responsibility of the guest group. Please bring a vehicle for any emergency trips to the hospital. The main office can provide directions to the nearest hospital. If you require a Muskoka Woods vehicle for a hospital trip, a vehicle usage charge will be added to your invoice. We cannot, however, guarantee that a Muskoka Woods vehicle will be available in the event of an emergency.
Office Hours & Wi-fi
Main Office Hours: 8:00 am – 10:00 pm.
Wi-fi is available for adults across the Resort. The wi-fi code is available in the main office.
Resort Guidelines
In order for all guests to have a safe and fun experience at Muskoka Woods, please abide by the following rules:
OUT OF BOUNDS areas are:
– Highway and tunnel under highway
– Waterfront / frozen lake (in winter)
– Golf carts and resort vehicles
– Activity areas, dining halls, and meeting spaces outside of designated times
– Deep in the woods surrounding the resort
– Kitchen
– All other cabins/accommodation not associated with your booking
Muskoka Woods is a smoke-free and alcohol-free facility
Please obey all speed limits and traffic signs. Vehicles are not to be driven around property after check-in. Cars should be registered with the office and parked in designated parking areas throughout the duration of the trip.
The use of drones on Muskoka Woods property is prohibited.
Please impress upon your group members the importance of showing respect to our guests, staff, facilities and equipment. Damages due to abuse or misuse will be billed to the guest group.
If a guest is sick, do not bring them to Muskoka Woods. Groups are responsible for the health of their guests while at camp.
Leader/VIP accommodations are shared occupancy and may include bunk-style beds. Unfortunately, Muskoka Woods cannot assign individual rooms to leaders/VIPs. Nothing is to be removed or moved between rooms/cabins (e.g. bedding, towels, blankets, appliances). If you require any bedding or towels for your guests due to an emergency while on site, please contact our office and we will do our best to assist you.
Fire safety: Muskoka Lakes Fire requires we maintain an active roster indicating where everyone on the property lives/sleeps. Therefore, all group leaders are required to provide a master list of guest names indicating which accommodation each guest is staying in. We collect this list on behalf of Muskoka Lakes Fire. Leaders are expected to retain a copy for themselves and use it in the case of an emergency to account for all their guests. Any changes to the roster require an immediate reprint. No candles are allowed at any time.
Signs and posters are not allowed to be taped, tacked or affixed in any way to any building walls, windows or doors.
Pets are not to be brought to Muskoka Woods. If someone requires a service animal Muskoka Woods reserves the right to request a doctor’s note.
Let’s book your retreat!
Ready to plan your leadership getaway, club retreat, or weekday corporate session? We’ll help you find the right time, space, and setup for your group’s goals.