Frequently Asked Questions

Accommodations are assigned based on the size of the guest group. How accommodations are assigned within the individual groups is up to the group leader.

Group leaders are responsible for the health of guests and the administration of any medicine. Likewise, if a guest requires medical attention, group leaders are responsible for transportation of the guest to a local clinic or hospital. Muskoka Woods can provide directions to the nearest location.

For this reason, all groups must ensure they have access to a vehicle while on site – other than the busses the guests arrived on.

No, Muskoka Woods does not provide overnight supervision/security for guests. Group leaders are responsible for all supervision of guests while in free time, cabins, meal times, overnight, etc.

If overnight security is something you are interested in pursuing for your group, Muskoka Woods can provide a contact list of third-party security companies some groups have chosen to use in the past. This is the responsibility of the guest group to arrange.

Leader accommodations fluctuate based on what’s available at the time of booking and their proximity to guest accommodations. We are not able to promise specific accommodation in advance. We can ensure that all accommodations have heating, air conditioning and air filtration. All leader accommodations are free of charge.

The group your child came with determines if and when guests are able to call home. If you are looking to speak with your child directly and you can’t reach the leader of the group your child came with, you can call the office on (705) 732-4373 and we can take a message and let the group leader know that you are looking to get in contact with your child.

Yes! All cabins now have air conditioning for hotter months and are fully heated in winter. When it’s not too hot or cold we’ll have screened windows open for fresh air and ventilation. As well, each cabin will also have a HEPA filter installed to improve air quality. HEPA filters will purify the air from allergens, pathogens, pollen and dust. We have made a number of additional facility enhancements including: new mattresses for all bunks, a deep cleaning of all guest spaces, added outdoor dining space and wide access to handwashing stations.

We will ensure that all provincial guidance is being followed for both youth and adult guest groups.

In the event that a guest begins to show cold or flu-like symptoms while at Muskoka Woods, they will be asked to return home. Group leaders are responsible for arranging ill guests’ transportation home and communicating with parents/guardians. Muskoka Woods will provide temporary isolation for ill guests as they await transportation home. Group leaders must arrange for transportation home within 6-hours of symptoms if a guest is needing to isolate.

Our Medical Advisory Committee (consisting of doctors and other health care professionals, health care centre director, epidemiologist) has guided the ongoing development of our healthcare protocols and procedures. We have been in direct contact with government agencies and experts in the field to get the best input into our response including The Simcoe Muskoka District Health Unit, and the Ontario Government. 

Some of our leader accommodations do have fridges. However, if you or the guest is in an accommodation without a fridge, we can store the medication in our kitchen fridge.

If storing medication in the kitchen, please ensure the medication is in a bag labelled with your first name, last name, and group name. When you arrive, please drop off your medication in the Main Office. When medication is needed, please either go to the kitchen doors (during meal times) or the Main Office (outside of meal times) so our staff can give you your bag.

The Camp Store provides guests at Muskoka Woods with a way to take home memories of their time at camp. At the Camp Store, we love hearing about a customer’s favourite sweater and seeing their collection grow with each year’s new designs and inventory. We offer clothing, hats and bags as well as treats and snacks.

Most often, the Camp Store is open during lunch and dinner times for weekday groups and on Saturday afternoons for weekend groups.

We are able to provide gluten-free, dairy-free, vegetarian and vegan meal options as long as you inform us ahead of time. Our kitchen can be reached at specialdiets@muskokawoods.com if you would like to speak with them in advance about your needs.

Have you spoken with our Special Diets Coordinator? You can contact them at specialdiets@muskokawoods.com. They will help determine if our kitchen is able to provide meals for your specific needs.

All meals are provided by Muskoka Woods during your stay in addition to snacks. Guests may choose to bring their own snacks to supplement meals. Please ensure that any food brought on site is peanut and nut free.

Please do not bring snacks intended to be shared for an entire group and please do not bring any food or snacks that needs to be refrigerated.

If you believe your school will arrive earlier than expected, we suggest that you either stop on the way to grab lunch or have your group members pack lunch for the ride up. Similarly, we cannot provide meals for late stays beyond those agreed in the contract. We suggest that groups stop at a restaurant/fast food location on their ride home.

No, due to health and safety standard requirements, we cannot allow you to bring meals from other establishments on our property to serve to your guests.